Last week I posted about my struggle with my laptop computer, and needing the WiFi fixed. I ended up having to send it to HP for repairs. HP is in Tennessee, and I sent it on Thursday. Last week. They paid for shipping.
Yesterday morning, I checked my email at work and there was an email from HP telling me that my laptop had been shipped and would be delivered that day... which was Monday. MONDAY! I knew that I would need to sign for it when it was delivered by FedEx, and that there would be nobody home to sign. What to do?
Around lunchtime, I was (at work) walking by the front desk and the FedEx guy comes in with a delivery. So I thought, no harm in asking! "Hey FedEx guy! I'm supposed to get a special delivery today at home, but there's nobody there to sign for it!"
"Where do you live?" the FedEx guy asked.
"Brookside Drive," I said.
"Hmmmmm, I was just over that way. I'll go check my truck, you go get some ID and I'll meet you here."
Two minutes later, I was holding the box with my FIXED laptop in it. FIXED!!! And they didn't even return the laptop to factory condition! A new system board, a new fan, new power cord, new cable, pickup and delivery, all from Thursday to Monday. WOW! I am impressed!
Don't ever hesitate to get a HP. They were great to work with!
What a NICE guy!! Well, you computer definitely wanted to come home!!
ReplyDeleteGreat thinking...to ask the Fed Ex guy! I LOVE boxes in the mail earlier than you expect them!!!
ReplyDeleteMany years ago, I decided to stop complaining about lousy products and service. My complaints to painters, plumbers, etc. did nothing but raise my blood pressure. Now, I make phone calls, write letters and give substantial tips for outstanding service. Not only do I make fewer phone calls, etc. but I feel good passing a compliment to management when a job is well done. BRAVO to you for writing about your good experiences with HP and UPS.
ReplyDeleteOutstanding! Excellent service! Good for you!! 8-)
ReplyDeletethat is great that you got it back so fast and fixed. Now have fun playing with it!
ReplyDeleteKaren
http://karensquilting.com/blog/
How wonderful to feel "connected" again. And what amazing service.
ReplyDeleteBest regards,
Darilyn
Hi Caron,
ReplyDeleteYou can order the threads from www.redrockthreads.com - they ship very quickly too.
Thanks for the kind comment on my daygown.